pic of current govuk homepage

GOV.UK: beta to live

By now, the departments understood we really were doing this. We were near publishing the beta to live and we...

original gov.uk homepage

GOV.UK beta: the middle and the end

We left the story where everyone was goggling at me because I had obviously done something horrific. Turns out it...

All the original user needs on cards stuck to a wall

GOV.UK beta

Last week, I left you at the end of convergence at Directgov. Next came the alpha of GOV.UK. As I wasn’t...

History of content design in the UK government

 The term ‘content design’ gets a lot of discussion. Mostly, is it an accurate term for what we, content people,...

Pic of a dog with glasses on

Specifying a reading age for web content

Many organisations have a reading age for their websites and publications. It’s for usability. GOV.UK had a reading age of...

Word count for web pages

 A lot of organisations specify a word count for web pages. This is supposed to help usability — we know people generally...

Content role description

 I’ve had a number of conversations recently, with people from around the world, on what we, content people, call ourselves....

Pic of someone looking through a telescope

Content discovery

 Discovery is another term stolen from the agile way of working. It is a way of finding out more about...

pic of hands and feet in a circle

Content crits

 A crit is a critique. I use them in content design to: help the team write and edit consistently create...

Someone laying in a road

Done is better than perfect

I speak to a lot of content people who are really struggling to get their organisation to accept good content...

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