GOV.UK: beta to live

By now, the departments understood we really were doing this. We were near publishing the beta to live and we...

GOV.UK beta: the middle and the end

We left the story where everyone was goggling at me because I had obviously done something horrific. Turns out it...

GOV.UK beta

Last week, I left you at the end of convergence at Directgov. Next came the alpha of GOV.UK. As I wasn’t...

History of content design in the UK government

 The term ‘content design’ gets a lot of discussion. Mostly, is it an accurate term for what we, content people,...

Specifying a reading age for web content

Many organisations have a reading age for their websites and publications. It’s for usability. GOV.UK had a reading age of...

Word count for web pages

 A lot of organisations specify a word count for web pages. This is supposed to help usability — we know people generally...

Content role description

 I’ve had a number of conversations recently, with people from around the world, on what we, content people, call ourselves....

Content discovery

 Discovery is another term stolen from the agile way of working. It is a way of finding out more about...

Content crits

 A crit is a critique. I use them in content design to: help the team write and edit consistently create...

Done is better than perfect

I speak to a lot of content people who are really struggling to get their organisation to accept good content...

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