Introducing Lizzie

Lizzie is one of our new trainers. She’s currently helping the University of Cambridge design their content around user needs. Lizzie first worked with Sarah over a decade ago and was involved with GOV.UK.   What’s your content background? I loved studying semiotics...

Content designers should be in prison

By Nigel Jones Delivering simple, clear messages to prisoners, especially in the first few hours and days, has to be a priority. The problem Part of my work involves going into prisons to talk with people living in the system, because they’re my users. I never ask,...