Content designers should be in prison

By Nigel Jones Delivering simple, clear messages to prisoners, especially in the first few hours and days, has to be a priority. The problem Part of my work involves going into prisons to talk with people living in the system, because they’re my users. I never ask,...

Book is up early

Okay, so the cat is out of the bag. Or rather my book is actually available to buy. Working with Amazon has been a nightmare so I was planning to just release it on 31 Aug – this gives me enough time to get through their horrible system and make sure it looks...