Content process

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Language in web teams

As the content industry, many of us have strong opinions about using jargon and technical language when we create content...

All the original user needs on cards stuck to a wall

User stories and job stories

User stories and job stories are ways of capturing what a user wants to do. They are often written on...

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Selling content design to management: Kat’s story, part 2.

This is the second blog post by Kat Rose from Microform Academic Publishers Ltd on how she is using her content design...

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Content crits

 A crit is a critique. I use them in content design to: help the team write and edit consistently create...

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Done is better than perfect

I speak to a lot of content people who are really struggling to get their organisation to accept good content...

Content design vs editorial

If you approach a new piece of web content with ‘how shall I write this?’, that’s writing or editorial. If...

Lawyers who want plain English

Lawyers who want plain English

This post isn’t like my usual ones. I was totally humbled and inspired last week and I wanted to share....

The importance of end-to-end strategy

Last week, the UK government [finally] allowed publication of an independent report that said the language it used in government letters...

Convincing your organisation about usability

Convincing your organisation about usability

Warning: this is not a complete solution to turn your organisation from being a navel-gazing, vanity-publishing behemoth to a user-centred...

Data and content design:the whole lot (well, a bit)

This last post on using data to improve your content pulls together all the previous information and gives you a...

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