The difference between job stories and user stories
User stories and job stories are ways of capturing what a user wants to do. But, when to use which type of story? That's the question.
User stories and job stories are ways of capturing what a user wants to do. But, when to use which type of story? That's the question.
Microcopy, UX copy, content, words… we have lots of ways of describing the content we put into the interactive services we work on. Whatever you call it, here’s 5 reasons why it’s important for service design.
I have had a number of conversations recently where there’s some snobbery about whether you are a content designer or a copywriter. I’d quite like to knock that on the head. Now.
Many people we train have never seen or worked on a content strategy. So here's an example.
This is the final blog post in a 4 part series on how GOV.UK and content design happened at Government Digital Service.