Read our blog posts on user research. You'll learn about user research's role in understanding user behaviours, needs and motivations.
It’s easy enough to tell content people to do user research. We understand its role and importance in helping create better content. But one challenge content people might face is how to do valuable research when they don’t have access to many resources.
What can cake teach us about card sorting and taxonomy?
Recently the CDL team got to talking about cake. Us being us, the conversation quickly turned technical. What are the categories of cakes, desserts and other sweet treats? So we decided to find out the best way we know how – user research.
Ahead of Carers Week, Nia looks at what we can do to learn from unpaid carers without adding to their burden.
Clare Reucroft and Nia Campbell talk about what mental models bring to content design, and why it's essential to understand how your users view the world.
Our content designer, Nia Campbell reflects on an event about what we can do to better support people through death and bereavement.