Senior content designer Nia shares a project she led with Redbridge Council to design tone of voice examples for different types of communication. Find out how we explored the differences and relationships between voice, tone, style, and language. And get a step-by-step guide to running a tone of voice workshop with your team.
December is always a good time to reflect, so I asked the content team at CDL to share their top content topics of the year.
A service is something that helps someone to do something. If a service has a website, finding the pages or screens that are prompting people to ask for help means you can plan what content to improve.
Most organisations create more content than they can manage. But publishing content without a plan to review and look after it can cause all sorts of problems for users and the organisation later on. Content maintenance does not have to be a big job, but it does have to be a regular one.
Legal language is everywhere, but it does not have to be confusing. Laura Copestake and Rachel Edwards show ways to make legal writing clear so that everyone can understand their rights.