Find out about our work.

From public services to creative industries, here's how we've helped organisations to design better content.

How user-centred content design reduced helpline calls by 10% at Redbridge Council

Our work with the Redbridge team proves what good design can achieve in local government. How content design reduced demand and improved satisfaction.

Building the foundations of an organisation-wide strategy for content at Shelter

Leading housing charity, Shelter, asked us to work with them to develop an organisation-wide content strategy to improve consistency, governance, and measurement.

Digital transformation for Health Service Executive (HSE)

HSE, Ireland’s public health and social care service, asked us to work with them on their content strategy for their corporate site.

Adopting content design practices at the BFI

The British Film Institute (BFI) hired us to put content design processes and skills into practice by working alongside their digital team.

User-centred content for domestic abuse survivors

The domestic abuse charity, Hestia, hired us to work on new content for a website version of their app, Bright Sky.

A style manual review for the Australian Government

The Digital Transformation Agency (DTA) asked us to do a whole-of-publication review of the draft Style Manual for the Australian Government.

Readability Guidelines project

From 2018 to 2020, Content Design London (CDL) led a global effort to create a universal, inclusive content style guide.