Working in the open course

This 2-day in-person training course in London is for people and teams who want to communicate about their work as it happens - briefly, clearly and creatively.

Who it's for

This course is useful for people in all professions. It's good for content designers, but it's also good for:
  • comms professionals,
  • leaders,
  • UX, UCD, technology, product, design and delivery people, anyone working in a team that's struggling to explain itself.

If other people (stakeholders, bosses, peers, clients, collaborators) do not understand your work as well as you'd like them to, this course is for you.

What you'll learn

This course builds on The agile comms handbook by Giles Turnbull, but you do not have to read the book before attending the course. You'll learn how to document your work as it happens, build your strategy as a narrative, and create an archive of history and ideas for the benefit of existing colleagues, and colleagues you have not hired yet.

At the end of the 2 days, you will:

  • understand what good, clear, human communication looks like,
  • know some simple techniques for open communication,
  • have some idea how to apply those techniques to your circumstances,
  • know how to lessen the burden of writing and editing within a team,
  • understand what permission you need to seek out and grant,
  • have made a start on a number of terrible first drafts.

Where and when the course happens

This course is held in Waterloo, London.

The course starts each day at 10 am and finishes at 4 pm. On both days, we have a morning break and an afternoon break, and 1 hour for lunch.

You’ll need to bring a laptop, tablet or paper notebook with you - something you're comfortable writing with. We’ll provide everything else, including lunch and wifi.

How you'll learn

You’ll learn in small groups, no more than 16 people at a time. The course includes lots of real-world examples, hands-on practical exercises, and plenty of discussion and debate. You will be encouraged to work in pairs or small groups, helping each other out with ideas and feedback. The atmosphere is friendly, relaxed and creative.


This course is delivered by Use the human voice