The hard work behind the words.

Get an inside look at our company, culture, and the amazing work our team does every day to make content accessible and inclusive.

Chatbots can’t fix disorganised content

Recently, I’ve seen organisations using chatbots to “help” their audience find information. In fact, some go out of their way to tell people the chatbot is the fastest way to the relevant content.

I have to wonder - why would you advertise that the content isn’t working rather than fix the actual problem?