Get an inside look at our company, culture, and the amazing work our team does every day to make content accessible and inclusive.
Recently, I’ve seen organisations using chatbots to “help” their audience find information. In fact, some go out of their way to tell people the chatbot is the fastest way to the relevant content.
I have to wonder - why would you advertise that the content isn’t working rather than fix the actual problem?
To anyone outside our content design gang, we’re also just another silo. But mapping journeys and telling stories with data is a powerful way to influence a whole organisation to work across teams and silos.
Guest author Thomas Chan shares his advice on designing international products for high and low context cultures for different international markets.
Senior content designer Nia shares a project she led with Redbridge Council to design tone of voice examples for different types of communication. Find out how we explored the differences and relationships between voice, tone, style, and language. And get a step-by-step guide to running a tone of voice workshop with your team.
December is always a good time to reflect, so I asked the content team at CDL to share their top content topics of the year.