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December is always a good time to reflect, so I asked the content team at CDL to share their top content topics of the year.
A service is something that helps someone to do something. If a service has a website, finding the pages or screens that are prompting people to ask for help means you can plan what content to improve.
Most organisations create more content than they can manage. But publishing content without a plan to review and look after it can cause all sorts of problems for users and the organisation later on. Content maintenance does not have to be a big job, but it does have to be a regular one.
Legal language is everywhere, but it does not have to be confusing. Laura Copestake and Rachel Edwards show ways to make legal writing clear so that everyone can understand their rights.
A new group of digital experts and academics will help the government develop a 10-year plan for improving how technology is used in the public sector. In this post, Sarah Winters reflects on what she would like to see for designing and maintaining content in government.